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General
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Shipping
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Contact Us
GENERAL QUESTIONS
PAYMENT & SHIPPING INFORMATIONWhen will my order ship?After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. |
How are taxes and duties calculated?Duties and taxes may be included in the price depending on the country. If not included in the price, they will be shown at checkout. As the customer, you are liable for all import duties, customs and taxes. |
Will I receive a tracking number?Yes of course! The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note: that the Order Number is not your tracking number and will not work in our tracking system. |
ORDER CONCERNS & INFORMATION
I need to change something on my order. How can I do that?If you need to change or cancel your order, please contact us immediately. Once our store has processed your order, we will be unable to make any changes. |
What does "Unfulfilled"order means?"Unfulfilled" means that we successfully received your order! Once your order is shipped, your order status will change to "Fulfilled" and you'll receive a tracking number. |
Why was my order canceled?If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a PayPal account. If you do not have PayPal, you can easily sign up at www.PayPal.com. |
SHIPPING QUESTIONS
After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.
Please refer to the chart below for rates/times. For more details refer to our shipping policy.
Shipping Rates & Delivery
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CONTACT US
Get in touch! We’re here to provide you with the info and services you need & answer any question you may have.
CHAT WITH US:
If you have an issue or question that requires immediate assistance, you can use the "chat with us" feature to talk to a live representative. If we are not available, please drop us an email to the left 👈🏻 and we will try to respond ASAP.
GIVE US A CALL:
+1(718) 219-6601
M-T 8:30-2:00pm & F 9-1pm PST
Or
+(973) 288-3590
M-T 9:30-3:00pm &F10-1pm PST
Free Shipping Worldwide
Free Returns on all Orders
100% Safe & Secure Checkout